The following booking conditions together with the general information contained on our social media platforms and websites (where applicable to your trip) form the basis of your contract with Adventuress In The Wild Ltd. Please read them carefully as they set out our respective rights and obligations. In these booking conditions, “you” and “your” means all persons named on the booking or any of them as applicable (including anyone who is added or substituted at a later date) and “departure” means the date of the event you have booked with us. 

“We”, “us” and “our” means Adventuress In The Wild Ltd, registered in England and Wales with Company Number 15013477 whose registered office is Chalice House Bromley Road, Elmstead, Colchester, England, CO7 7BY

.

“Supplier(s)” Means the company or person that is holding or providing the event or any part of it.

“Price” Means the total cost of the event.

1. YOUR BOOKING

These are the terms which will apply when booking a day event with us.

A booking is made with us when payment is made and you will be issued with a booking confirmation by us or the Meetup platform. We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as you have been issued with a booking confirmation that will confirm the details of your booking and will be sent to you.

For any trips or events that are organised by a third party Supplier(s), you will enter into a contract with the Supplier(s) Which will be clear prior to booking. As agents we accept no responsibility for the acts or oversights of the Supplier(s) or for the services provided by them. The Supplier’s Terms & Conditions will apply to your booking so it is advised that you read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them. 

When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party these Booking Conditions. In order to confirm your event booking, you must make payment to the  Supplier(s) of the arrangements. Your booking is confirmed and a contract between you and us or the Supplier(s) will exist when you are sent confirmation of your booking. Please check your confirmation carefully and inform us of any incorrect or incomplete information immediately. The booking information that you provide to us will be passed on only to the relevant Supplier(s) of your trip or other persons necessary for the delivery of your trip. We work with Supplier(s) including instructors, activity providers and tour operators

DATA/PRIVACY

Any personal information that we collect about you will be handled as per our Privacy Policy and may be used for any purpose related to the booking services and the execution of your trip. In making a booking you consent to this information being passed on to the relevant Supplier(s) to allow the delivery of your event or, if permitted by any relevant Spam laws, to send you marketing material in relation to our other events and special offers.  To see how the Supplier(s) will handle your information, please view their Privacy Policy.

You are responsible for reviewing this Privacy Policy  periodically and informing yourself of any changes. 

TRIP INFORMATION & PRICES

While we make great efforts to ensure that the information on our website and across our social platforms is as accurate as possible, details are often published many months before your event takes place. 

We reserve the right to amend information on the website and elsewhere and any information they contain.

If relevant, you will be informed of any changes before booking. We are only responsible for information contained within our own posts across social platforms and websites. We are not responsible for third party information from other sources. 

CANCELLATIONS OR AMENDMENTS BY YOU

If you choose to cancel or attempt to amend your booking please note that where payment has been made, us or the Supplier(s) may not allow the amendment that you have requested and may cancel your booking and refund your payment. The details of this will be outlined in the Supplier(s) Booking Conditions is the event is managed by a third party company.

If cancelling a trip with us please note that all day events are NON REFUNDABLE and NON TRANSFERRABLE.

If wishing to cancel or change your booking please contact us at info@adventuressinthewild.com with the name your booking is under, title, and dates of the event 

CANCELLATION 

Whilst we hope you will never have your event cancelled, this may occasionally happen and our Supplier(s) and Adventuress in the Wild Ltd reserve the right to to do so. The terms and refund policy for our third party Supplier(s) will be laid out in their Booking Conditions. 

An event may be cancelled in the event of the following,

for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If we or our suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event.  

Some trips will be dependent on minimum numbers. If the minimum number of participants fail to book onto the trip, then the trip may be cancelled or rescheduled. 

In the event of a train strikes or cancellations our events will not be cancelled and will still go ahead, however we will offer credit to book onto a future event if run by us. We do not refund payments in the event of train strikes or cancellations or accept any responsibility for how you arrive to or depart from the event.

In the event of any cancellation, there will be no claim for damages by either party against the other and we or our Supplier(s) are not responsible for any incidental expenses that you may have incurred as a result of your booking including transport or gear purchased.

ALTERATIONS

If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the event we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in our view are so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event of which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. 

For Supplier(s) alteration terms, please refer to their booking terms.

BEHAVIOUR

You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event.

LAW

These Booking Terms and Conditions are governed by English Law with any action arising out of it being subject to the exclusive jurisdiction of the courts of England and Wales.

HEALTH 

Please be aware that the activities involved on our events may be physically strenuous and will require a good level of fitness. We aim to provide trips for a variety of different levels of ability, so it is advised to choose an event that fits your capabilities. We strive to provide as much information as possible about each event, and it is your responsibility to read the information prior to booking 

MINIMUM AGE REQUIREMENTS

The minimum age for our events are 18. There is no maximum age limit, however the activities involved may require a good level of physical fitness. 

INSURANCE

All of our activities involve some level of risk, some higher than others, therefore we strongly recommend that you have personal travel insurance with protection for the event in respect of at least medical expenses, injury, death, repatriation, with adequate and appropriate cover including medical emergency repatriation.

You must ensure that all travel insurance purchased meets your particular requirements and you should arrange supplementary insurance if need be.

We do not check insurance policies and cannot be liable for any expenses incurred as a result of your not having adequate, appropriate or valid insurance cover. 

SPECIAL REQUESTS

If you have any reasonable special requests please let us know at time of booking and we try out best to fulfil this, or will pass this on to our Supplier(s), however we cannot guarantee that the request will be granted. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

TRAVELLING TO A TRIP 

We do not make any travel arrangements for you to arrive or depart from the event you have booked. Arriving at the starting location of the trip is entirely your own responsibility. If the travel method booked or taken is disrupted and you fail to attend the trip, we, or our Supplier(s)s will not be held liable. If arriving late or leaving early from a trip, the part of the trip missed will not be compensated. 

PHOTOS 

From time to time, guides, customers, us or our Supplier(s) may take photographs or videos during an event and these may feature the participants. These pictures may be used in future marketing materials by us or our suppliers (across various platforms) and stored digitally and physically. You will not be identified in any photographs or video unless you agree to our doing so but we appreciate you may be recognised by someone who knows you. If you do not want to be filmed or have your photograph taken for use in this way, please inform the relevant guides/suppliers/photographers/other group members during your trip.

RESPONSIBILITY/LIABILITY 

Where we are acting as an agent of the Supplier(s). Those Supplier(s) provide these services in relation with their own terms and conditions, therefore we do not accept responsibility or liability for the execution of the trip itself. Your booking contract is between you and the Supplier and the Suppliers T&Cs must be checked thoroughly before booking.

When your booking is made with us, we shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event; where ever possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.

ADVENTURESS CLIMBING ACADEMY BOOKING CONDITIONS

Please note that date changes with less than 24 hours notice will not be granted and payment will not be refunded. Only one date change is accepted. All bookings are non-transferrable and non-refundable.

Statement of Risk– “The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.” Although Climbing Centres are artificial environments, the risks involved are no less serious than when climbing outside on a boulder, crag, or mountain. There is an additional risk that bolt-on holds can spin or break. The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others. Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb. You recognise and agree that any instructor acting for us my offer guidance in aid of your climb, but it is down to your own discretion to act on this guidance in a safe manner. Should injury occur then we will not be held liable or responsible. 

Other events including hiking

You will be taking part in the activity/s at your own risk and accept that no responsibility for accidents or injuries or loss or damage of personal property rests with the us, unless proven to be caused by instructor/guide negligence.
You will be asked to sign a medical form to agree to medical treatment will be given if necessary and in case of emergency. Should you refuse to sign the medical form then treatment will not be consented to and the guide/instructor will not be able to conduct said treatment.

COMPLAINTS 

If a problem arises during your event, please inform the Supplier(s) or your guide immediately to ensure that they have the opportunity to resolve the issue. If they fail to do so you must contact them immediately by emailing info@AdventuressInTheWild.com so that we are given an opportunity to assist. Adventuress In The Wild Ltd will not be held responsible for the non-performance of an itinerary through causes beyond our control or when we are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should contact us within 28 days of returning from the event, providing us with all of the information of what took place. If you fail to take any of these steps to resolve any issue then any right you may have to receive compensation from the Supplier(s) will be reduced or completely invalidated.

FORCE MAJEURE

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our Supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, any event which we or the Supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, and adverse weather conditions, epidemics and pandemics or other health emergency, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.